Vendor

• Manage day to day vendor operations tasks and keep ownership of supporting back office tools while delivering on agreed KPIs

• Define and execute steps to achieve performance improvement, managing the work-flow in a end to end manner

• Improve vendor training quality, introduce new training modules

• Scheduling assigning and carrying out training with restaurant partners, troubleshooting and technical support

• Developing action plans with the department manager to address weak areas in need of improvement

• Work alongside regional logistics and country sales teams on actions and activities to drive vendor operations forward

• Reporting and monitoring of KPIs and performance SLAs

• Drive key projects through end to end project management for operational improvement across vendor onboarding and performance areas

• Be hands-on with related back office tools and make necessary adjustments based on business needs.

• Manage a team of operations coordinators and ensure the best output for the operations and onboarding function

What did we order?

• Bachelor’s Degree is mandatory

• 3-4 years’ experience in operations or logistics. food/grocery tech industry

• Strong communication skills, both written and verbal

• Experience in dealing with cross-cultural team members and cross-functional teams

• G-suite and MS Office suite skills and Data Interpretation Skills

• Ability to deal with ambiguity, work under pressure, and handle stress

• A motivated team player and supports Vendor operation function overall objectives by going the extra mile

• Knowledgeable in operations and performance-related tasks

• 3-4 years’ experience in operations or logistics. food/grocery tech industry

• The ability to quickly adapt to new environment and systems

• A team player who can work in a fast-paced environment with a make-it-happen attitude