Guest Experience Agent
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Job Description
- Previous experience in a customer service role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Proficiency in operating telephone systems, including handling multiple lines and transferring calls.
- Familiarity with hotel reservation systems, such as Opera or similar software.
- Ability to handle guest complaints and difficult situations with patience and empathy.
- Strong attention to detail and accuracy in handling guest information and reservations.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic math skills and proficiency in handling cash and credit card transactions.
- Knowledge of local attractions, restaurants, and transportation options to assist guests.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Fluency in written and spoken English, additional languages a plus.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
