Reservations Agent
Posted on :
07-04-2024
Employer Active
1 Vacancy
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Job Description
- Handle incoming reservation inquiries via telephone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities.
- Assist guests in making reservations, taking into account their preferences and special requests.
- Process reservation requests promptly and accurately, entering details into the hotel's reservation system.
- Confirm reservations with guests and provide them with booking confirmation numbers.
- Maintain up-to-date knowledge of room types, rates, and promotional offers to effectively upsell and maximize revenue.
- Coordinate with other hotel departments to ensure guest needs and preferences are met, including special requests and room assignments.
- Handle reservation modifications and cancellations according to hotel policies and procedures.
- Provide excellent customer service by addressing guest inquiries, concerns, and complaints in a timely and professional manner.
- Generate reports and maintain accurate records of reservation transactions and guest interactions.
- Assist in the development and implementation of reservation procedures and protocols to improve efficiency and guest satisfaction.
Employment Type
Full Time
Department / Functional Area
Key Skills
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