Head of Clinical Operations

About Fella Health Fella Health helps middle-aged men live 10 years

longer. We are the telemedicine clinic for bigger guys, worldwide. We use medical weight loss treatment to solve our fellas' most pressing healthcare need, then remain a fella's core healthcare provider for the rest of their life - focused on men's health, longevity, mental health, and primary care. We will have served 1 million fellas by the end of 2026, and 10 million fellas by the end of 2028. Our mission is to solve male obesity worldwide, by

accelerating the take-up of GLP-1s in middle-aged men. From this, we’ll become the world’s leading men’s health brand. We’ve grown >80x since Sept 2022 (currently growing >30% MoM) and are cashflow positive . We have expanded our state coverage to >75% of US population, have started to expand our clinical protocol beyond weight (e.g. testosterone), and are eyeing up international expansion. We're still a young startup and are

moving quickly. We have a long way to go. This is still Day 1. You can read more about working at Fella here: We're backed by top healthcare & consumer investors: Y Combinator Global Founders Capital — backed Facebook, Slack, , Revolut, Rocket Internet AngelList Early Stage Fund (backed by Naval Ravikant) BrandProject (venture-builder behind 2

unicorns) The founders of Indeed, Curative (unicorn), Alan (unicorn), Kaia Health (>$300mil valuation), Vouch Insurance (>$500mil valuation), Not Boring (Packy McCormick) The Opportunity as Head of Clinical Operations Fella Health is building a world-class team. As Head of Clinical Ops at Fella, you’ll run our telemedicine clinic. Your fundamental role is to keep fellas happy You’ll rapidly & efficiently scale a compliant telemedicine clinic with industry-leading metrics for Activation, Retention, and Referral. You’ll have your work cut out to constantly guide automation so we can continue growing >7% WoW indefinitely. You’ll work with our existing Medical Support team to ensure DRIs are clear and SLAs are being met. You’ll scale our provider network and ensure we have great clinical systems.

You’ll get your hands dirty, build out a high-performing team, constantly be learning, and withstand the pressure of competing priorities under rapid growth. Great performance in the role means we can rapidly scale our clinic to 100k (happy) patients. If you nail the role, you’ll be a candidate for our future COO hire. This is a full-time remote role, and you’ll work in the

timezone of your choice — as long as you’re around until midday Pacific Time each day for calls. This is a senior role. You’ll report directly to me, Richie (our CEO) You’ll work very closely with our Medical Support Lead (Arvee Sese), our Clinical Systems Lead (JC Maglaque), and our Head of Engineering (Gzim Helshani). Key Responsibilities Activation : You’ll get fellas their medication within 14 days of signup. You’ll ensure the UX is great from signup to their first dose: intuitive onboarding portal, streamlined medical form, easy labwork options, clarity on insurance coverage, rapid provider prescribing, automated medication ordering, overnight medication fulfillment, clear dosage instructions — all with reassuring communication to fellas. You’ll be obsessed with your activation KPIs.

Retention : You’ll ensure fellas only leave upon reaching their goal weight, not due to poor service. This means async check-ins are comprehensive & regular, and refills are proactive & automated. You’ll be painfully aware of cohort churn numbers. Review/Referral : You’ll make fellas happy enough so they write a great review & refer others.