Director of Customer Service
Posted on :
03-04-2024
Employer Active
1 Vacancy
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Job Description
- Lead, mentor, and motivate the customer service team to deliver exceptional service and achieve performance targets.
- Develop and implement customer service policies, procedures, and standards to optimize efficiency and effectiveness.
- Monitor and analyse customer service metrics, identify trends, and implement strategies to improve performance and customer satisfaction.
- Establish and maintain strong relationships with key stakeholders, including internal departments and external partners/vendors.
- Serve as a customer advocate within the organization, championing customer-centric initiatives and driving a culture of customer focus.
- Develop and execute training programs to enhance the skills and capabilities of the customer service team.
- Proactively address customer escalations and resolve complex issues in a timely and satisfactory manner.
- Stay abreast of industry trends and best practices in customer service, incorporating new ideas and technologies to enhance our service offerings.
- Collaborate with cross-functional teams to identify opportunities for process improvement and drive initiatives to streamline operations and enhance the customer experience.
Employment Type
Full Time
Department / Functional Area
Key Skills
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