Adheres to company and department policies and procedures.
Achieves individual objectives related to aged receivables, DSO, account management and SLA’s by utilizing good time management skills.
Responds to incoming communications including e-mails, inbound calls from customers and field associates, and direct mail.
Required to utilize collection strategies to initiate collection effort for managed cross-divisional customers via phone and e-mail.
May be required to utilize knowledge of Credit systems to identify and resolve complex customer accounts issues (disputes, unapplied cash, reconciliation, refunds, etc.)
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