Key Responsibilities:
Strategic Planning and Leadership:
• Develop strategic plans to enhance the spa's performance and guest satisfaction.
• Provide effective leadership to the spa team, inspiring a culture of excellence and exceptional guest service.
• Set objectives and key performance indicators (KPIs) for the spa department aligned with hotel objectives.
Guest Experience and Service:
• Ensure guests receive personalized, attentive, and high-quality service throughout their spa journey.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Maintain a welcoming and serene environment conducive to relaxation and rejuvenation.
Operations Management:
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk