Warehouse Assistant

Aarav Infotech is seeking a full-time customer service associate who will be able to assist customers and service enquiries promptly in an amicable manner. The role would suit an individual with 1 to 2 years experience in a relevant field who would like to take their career to the next level. The successful candidate will be part of a growing digital team. Delivering first class users experiences to a global audience.

Experience: 1 to 2 years

Location: Bhubaneswar, Odisha

Job type: Full time

Responsibilities

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email

Maintain an updated knowledge of the organizations products, services, and customer service policies

Identifying customer needs.

Forwarding and escalating inquiries to relevant individuals and departments.

Contacting customers to give them accurate feedback on the progress of their inquiries.

Provide a simple and clear explanation to customer questions and check for customer understanding and acceptance

Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

Updating customer information as required.

Maintaining confidentiality of information.

Establish and maintain good rapport with customers by using positive language and anticipating their needs

Performing other duties as the need arises.

Requirements

Must have a Bachelor s Degree

Strong verbal and written skills (English)

Min 1 year of experience in Customer service profile

Proficient computer skills

Excellent phone etiquette

Proficient with MS Ofc suites

Excellent organizational and multitasking skills

Ability to explain complex concepts in a clear, simple manner to customers

Ability to maintain a calm and polite manner in stressful situations

Ability to sit at the desk for extended periods

Benefits

An Environment to Learn, Experience, and Grow

Friendly Corporate Work Life

Corporate Leave Benefits