Resolution Representative
Posted on :
10-09-2024
Employer Active
1 Vacancy
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Job Description
What you will do
Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received
Follow department action plans to ensure an improved customer experience and a constant approach
Work towards achieving first call resolution by finding and offering a solution to the customer
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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