Care Navigator
Posted on :
01-09-2024
Employer Active
1 Vacancy
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Job Description
Job Description Job Responsibilities
Please see the attached Job Description and Person Specification for full details on what this role entails,
Person Specification Experience Essential
- Experience of working in a busy, customer service focussed environment; dealing with customers face to face; responding to complex queries of a sensitive nature, often non-routine
- Experience of care navigator duties
- Experience of handling complex, sensitive information, maintaining confidentiality
- Experience of task related problem solving
Desirable
- Experience of working previously in a care navigation type role, ideally within a medical practice
Qualifications Essential
- Educated to NVQ level 3 or equivalent, or having equivalent experience in a relevant area
Personal Qualities Essential
- Good team working skills.
- Good organisational skills.
- Flexible approach to work/working hours
- Good interpersonal skills (e.g. customer care skills)
Desirable
- Ability to embrace change and learn new methods of working
Coordination Skills Essential
- Effective time management
- Ability to work as a team member and autonomously
- Ensure daily responsibilities/targets are met
Communication Skills Essential
- Proficient in reading and writing in English
- Be able to interpret and follow written instructions
- Ability to communicate proficiently in English
- Ability to communicate effectively within a multi-disciplinary team/with all levels of staff, via telephone, e-mail, face to face and team meetings
Skills Essential
- Standard key board skills
- To safely and effectively carry out manual handling and moving tasks in line with the responsibilities of the role
- Basic computer skills
- Basic Numeracy skills, i.e. addition and subtraction
Employment Type
Full Time
Company Industry
Department / Functional Area
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