SPS Associate

Basic Qualifications

• 1+ years of customer service experience
• 1+ years of driving process improvements experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  

Preferred Qualifications

• Education: Any Graduation (other than BE, BTech and MBA Freshers) - Language: English and Hindi Expected to converse with customers in Hindi
• Experience within a customer service environment preferred. Desire to expand skills into new areas.
• Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
• Committed seller advocate, drive process & tool improvements.
• Enthusiasm and strong self-motivation.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Embrace constant change with flexibility and good grace.
• Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.