Operations Coordinator

Additional Skills & Qualifications:

• Performs daily review and publish of the backorders across all OEM/customers and coordinates with key stakeholders, to keep workflow on track.
• Performs data analysis on operational metrics and provide assessment and information to the key stakeholders, as part of weekly and monthly metrics review.
• Assists others in the specific daily tasks and setting of priorities to accomplish the shipping, receiving, data entry, warehouse, and related support to the Service Department.
• Assists Service accounting with billing, invoicing and customer related inquiries. Duties include the exercise of discretion and independent judgment with respect to matters of significance.
• Obtains accurate information from service shops and other staff members on status of cores.
• Develops a clear process for receiving and tracking exchange units, to reduce replacement float stock.
• Prepares forecast by collecting, analyzing and summarizing information and trends and presents weekly to management team.
• Ensures customs compliance: Works closely with our compliance and legal administrator to ensure product values, taxes and all compliance issues are resolved.
• Conducts audits of assigned areas to ensure compliance with procedures and instructions. Communicates all concerns in a timely manner to warehouse manager.
• Interacts directly with the assigned customers regarding order placements and shipment release. Be primary interface and report provider for service-related items to internal departments for any issues with shipments, returns, field failures, etc.
• Receives incoming shipments and process the materials as appropriate for repair and storage. Takes the appropriate
• Actions for damaged arriving materials, including management notification and claim preparation.
• Ensures timely and accurate entry and tracking of all transactions into the materials management system, and other databases/worksheets as required.
• Identifies potential obstacles