Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support
Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams
Providing desktop/laptop break/fix/maintenance support
Providing support to growing mobility platform (iOS, Android and windows-based platform)
Technology onboarding deployment and offboarding asset recovery
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