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You will be updated with latest job alerts via email Identify, investigate, and resolve user problems with computer applications.
Consult with users to determine steps taken to identify and resolve the problem.
Apply knowledge of computer software, hardware, and procedures to solve problems.
Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions via email, phone or video calls (Teams).
Collaborate with other staff to research and resolve problems.
Collaborate with developers to explain errors and/or recommend modifications in programs.
Full Time