IT Operations Service Lead
Posted on :
02-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2382058
- Management, leadership, development, and retention of the infrastructure and operations technology team, including training initiatives, mentoring, and performance coaching.
- Supporting the Component or TSOC Deputy Program Manager as assigned with supplying various reporting of issues and managing day to day activities with direct contact, as well as other senior program staff as appropriate.
- Customer success and relationship management interfacing with Component and TSOC leadership and the USSOCOM TPOC for effective resolution of site-related issues.
- Attending high visibility conference room discussions and relating technical matters to Peraton and USSOCOM leaders in a fast-paced environment.
- Provide periodic performance assessments of site support to leadership and government staff; and participate in / provide subject matter expertise in vendor relationship management meetings as required.
- Build successful stakeholder relationships with other service and operational leaders by developing a clear understanding of service needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
- Devise, establish, and improve site-specific IT processes, policies, and systems to enable and accelerate the implementation of strategies set by leadership. Make recommendations to improve enterprise service delivery and management processes as appropriate.
- Lead site infrastructure project reviews with both project leaders and stakeholders.
- Track and support site project leaders with resolution of major project roadblocks as required.
- A level of knowledge with Hyper Converged Infrastructure (HCI) combined with Hybrid Cloud solutions is required. Working with other platform owners/peers collaboratively in this space, troubleshooting and innovating with subordinates managing HCI directly.
Employment Type
Full Time
Department / Functional Area
Key Skills
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