Creates, manages and tracks ASI (Authorized Service Interruption) records/requests as part of the ITIL Change Management process.
Oversees and provides guidance to the personnel responsible for the implementation of infrastructure change projects including coordination with Watch Officers and representatives from impacted teams, providing Impact/Risk Assessment.
Maintains the efficiency of important aspects of the change/project management process such as planning, scheduling, risk assessment, participating in meetings (such as CAB reviews) and ensuring effected parties are aware of ASIs through notifications and escalations.
Plans, conducts and supervises change projects, ensuring proper notification, escalation, participation, scheduling and planning take place for all Authorized Service Interruptions to limit any risk to the end client.
Some positions may require working a non-traditional work schedule to support the needs of the customer.
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