Junior Proposal Engineer

Spocto (), a Yubi Company (), is a big data analytics company on a mission to revolutionize the digital debt collections As a fintech company that uses Artificial Intelligence (AI) & Machine Learning (ML) to enhance customer reach, engagement, and interaction; spocto is a pioneer in disrupting the debt collections industry with With a purposeful approach towards digitizing rural India through banks & NBFCs, our solutions are already test marketing various products to revolutionize Our spirit of innovation & passion to help organizations create greater business impact is reflected through our domain expertise, success rate, client confidence and newer age solution driven approach towards the With proprietary algorithms we strive to bring dignity into the debt collections process, ensuring better customer experience and resulting in improved customer relation and we continue to grow and disrupt the market through our innovative solutions, we are now part of Yubi - India s first and largest institutional debt platform that provides full-stack debt infrastructure across discovery, execution and In March 2022, Yubi became India s fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionizing the

Inviting applications for the role of Collection Executive - Thane / Airoli for MENA office

Requirements

• Attending Inbound calls and helping customers in dispute resolution, making payments, sharing statements,
  
• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
  
• Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection
  
• Negotiate with customers to ensure they can make their account
  
• Work with the team members and the team lead to ensure the team meets the targets month on
  

Required Skills:

• Must be DRA Certified preferable
  
• Minimum 1 year of experience handling calls related to collection
  
• Understanding about Write off portfolio will be a plus
  
• Good Team player
  

Benefits

We are committed to creating a diverse environment and are proud to be an equal opportunity All qualified applicants receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or

Key Responsibilities: Attending Inbound calls and helping customers in dispute resolution, making payments, sharing statements, Collect the delinquent amount from the customer over the phone or take promises from them on making the payment Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection Negotiate with customers to ensure they can make their account Work with the team members and the team lead to ensure the team meets the targets month on Required Skills: Must be DRA Certified preferable Minimum 1 year of experience handling calls related to collection queries/Service . Understanding about Write off Good Team player