Service and Support Engineer

Responsibilities:
• Maintain confidentiality, integrity and availability of information in line with DTWORLD’s information security policies and procedures
• Coordinate, follow up and report back on all incidents transferred to 3rd line support (product developers and infrastructure)
• Achieve results through acknowledged technical, communication and leadership ability.
• Manage and attend weekly meetings with our back-end support staff to follow-up on their issues and requirements.
• Ensure a high quality of service is provided to our end customers
• Ensure that all issues are resolved according to the agreed up on SLA times.
• Provide useful suggestions to enhance JIRA’s dashboards and services for our end customers.