Team Leader

Responsibilities:

• Carry out annual performance appraisals for managers & ensure all colleagues in the Front of House departments are receiving their appraisal on time via their manager.

• Attends the daily handover briefings of each department and assists in the daily operation of each department, ensuring to always be a leading example showing excellent customer service skills & professionalism.

• Ensure each department is holding a mandatory monthly communication meeting.

• Provides courteous and professional service at all times.

• Additional tasks or projects given by the Front Office Manager or Director of Rooms.

• Overlooks the weekly duty rosters of all departments, all managers and monthly attendance sheet, as well as annual vacation plan for Front of House colleagues.