Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via email• Responding promptly to customer enquiries, channeling Service requests to different functions within the company and ensuring a complete follow through of the requests till the closure
• Managing Customer interaction Service Levels through Voice (Phone), Email, Chat, and other multi-channel platforms
• Communicating with customers including B2B, and B2C customers through various channels including walk in’s, emails, and voice contact channels
• Acknowledging and resolving customer complaints and following up the internal departmental Service level agreements for ensuring First Contact Resolution and High Customer Satisfaction standards
• Processing orders, forms, applications and ensuring follow up with all internal and external stakeholders for optimum delivery of service
• Keeping records of customer interactions, transactions, comments, complaints and capturing Customer Satisfaction and Customer Experience measurement and metrics
Full Time