Customer Care Coordinator

Responsibilities:

• Manage the qualification of UOP’s entities in the customer portal (ENOC, ADNOC, QP,OQ).
• Manage the comprehensive UOP ME ISC activities which covers:
• Availability of product, Logistics, Shipping coordination
• Customer Document requirement and coordination with logistics
• ETA, coordination on timely clearance and follow up on closure of GRN.
• Support sales and service managers in establishing payment mechanisms such as:
• Letter of Credit
• Performance & Advance Bank guarantee
• Bid bonds
• Insurance letters
• Strong engagement with LST Account and service managers to manage the financial revenue targets
• Manage the timely collection of invoice payments.
• Drive the reduction of UOP ME Past due, recovery of AFDA, withholding taxes.
• Engagement with Service Managers on field advisor's admin requirements (visas).
• Engagement with regional tax on tax clearance (Kuwait), collection of tax retentions from customers.
• Continuous and strong relationship maintenance with customer Accounts payable, procurement, expediting and treasury departments
• Support order management team on timely invoice submission to Customer AP/Portals.
• Continuous engagement with business on collection status, escalation requirement and risks.