Cultural Guide

Responsibilities:
• Delivering professional guided tours, at prearranged times, which introduce the general public and school groups to the narrative of the district.
• To work as part of a team being social, sensitive and supportive towards your fellow team members.
• To promptly and courteously deal with queries and requests as well as welcome feedback and comments and respond as necessary.
• Preparing for the delivery of tours, workshops and other educational activities- including setting up and taking down events.
• To contribute suggestions and ideas in order to attract the largest number of visitors to the museum.
• Participating in on-going training and personal development plans as necessary.
• To assist in conducting visitor satisfaction surveys.
• Acting as ambassadors and the friendly face of the district
• Work to resolve visitors’ complaints and observations in a satisfactory manner and as soon as possible.
• To demonstrate empathy and awareness when interacting with people of diverse nationalities and backgrounds, working as an ambassador for the UAE.
• To provide world class service on site, through skilled hosting and engaging storytelling.
• To maintain the visitors’ safety and property and report any issues to the designated department
• To be a confident public speaker & demonstrate good Interpersonal skills.
• To passionately communicate the content of the venue in an active and memorable manner, always ensuring accuracy and respect for the artefacts.