Engages directly with sellers and indirectly through account managers to understand key pain points of sellers related to account health
Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.
Liaises with other departments as required to resolve Seller's issues and questions.
Support with deep dives in Bad Actor prevention, seller identity verification analysis, assist account managers to unblock Restricted Products
Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
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