Reservations Advisor

Responsibilities:
• Ascertain callers’ needs through open-ended questions
• Process all reservation requests, changes and cancellations received by phone, fax,
• Enthusiastically describe room accommodations and all amenities
• Accommodate special requests and designate such in system
• Etiquette
• Maintains complete knowledge of PMS and manual systems
• Promote and sell holiday and other packages to callers requesting reservations on designated dates
• Obtain all designated information to book a reservation
• Answer telephone calls within 3 rings, using correct salutations and telephone
• Sets up work station with necessary supplies and resource materials; maintain cleanliness throughout shift
• Maintains complete knowledge and comply with all departmental policies and procedures email and internet
• Access guest history records to best service guests; maintain accurate information in guest history files
• Sell the best rated room to meet the guest’s needs; maximize rate for all reservations