CRM Executive

• Developing project completion communication on an ongoing basis.
• Plans and leads Client relationship status calls, including scheduling, planning, communications, and post-meeting review notes and dissemination of notes internally and to Client and provides follow-up on open issues
• Execute the administration of the default and termination processes
• Manage the key handover process to customers as per the handover strategy and administer settlement payments and handover documentation including title deed transfer
• Managing the defects liability period with end users related to the 1st year after handover.
• Assist in arranging community events, market days, and community engagement sessions to activate the community
• Coordinate with the Data Management team to ensure the integrity of customer data and adherence to transaction and post-transaction processes.
• Anticipates and identifies CRM opportunities and works with management, sales, and operations personnel to prioritize those opportunities.
• Follow up with Clients regarding a variety of issues. Tracks and follows up to ensure the resolution of issues.
• Assist in the collation & coordination of the client handover packs ensuring that each