Property Handover Executive

• Provide innovative solutions to ongoing challenges ensuring customer satisfaction and a positive experience
  
• Clarify Customer Life Cycle Policies and Procedures for customers
  
• Conduct inspections of ready units with customers during home orientation in the final stages of handover ensuring a thorough snagging process is carried out and followed up with consultants to confirm completion of work
  
• Contact customers one day before the Home Orientation to reconfirm details and required doents
  
• Coordinate with the projects team to ensure units are ready and meet quality standards before handover
  
• Conduct prechecks the day before to confirm that the unit is clean and utilities are connected
  
• Update customers on the available facilities amenities and retail outlets within their community
  
• Address all complaints and customer inquiries ensuring that the projects legal and finance teams are informed to take appropriate action or provide the necessary information and solutions
  
• Regularly update management on all processes by producing business review reports and implementing strategies policies and procedures for the department ensuring coordination between customers and the maintenance team
  

Requirements

• Minimum 2 Years of Handover Experience
  

Benefits

• Competitive Salary
  
• Medical Insurance
  
• Other employee benefits as per UAE labour law