Head of IT Infrastructure

RESPONSIBILITIES

• br Formulates and implements cost effective robust and reliable strategies for ensuring that IT infrastructure is designed for high availability has sufficient resilience reliability and disaster recovery
• br Leads the management and control of Data Centres and procedures to ensure the secure and stable operation of all systems including third party hosted and SaaS models
• br Manages the proactive monitoring and maintenance of IT infrastructure and Operations through the planning implementing and overseeing of effective IT Operations Management Capacity Management and Availability Management
• br Plans and manages a structured programme of work to deliver against the strategic and operational requirements estimated based on the annualized infrastructure capacity and performance targets Manages and directs the implementation ensuring efficiency and cost effectiveness
• br Establishes develops and maintains Service Level Objectives SLO s with flydubai business units and ensure that they are continually achieved and reviewed Ensures that Service Requests are delivered in timely manner through effective supply chain management
• br Ensures that an appropriate process is developed so that all problems logged in the problem management system are prioritised and investigated ensuring that permanent solutions are implemented in a timely fashion
• br Leads and drives industry best standards for DevSecOps MLOps and Automation ensuring continuous integration delivery infrastructure management and deployment automation in the development and implementation of emerging technology products and services
• br Leads flydubai s hybrid cloud strategy migration of existing on-premises services to on-cloud service and to improve quality and productivity in a cost-conscious manner Leads the cloud provisioning requirements and technical design with a focus on improving time to market and delivery quality
• br Develops digital platforms and provides required infrastructure support in delivering flydubai transformation initiatives on big data enterprise AI IoTs block chain metaverse and future platforms
• br Develops and drives organization wide digital workplace strategy that ensures digital workplace services are fully adopted reliable and easy to use by all employees
• br Manages strategic relationship with the vendors Conducts regular service reviews auditing vendor performance productivity service levels and business continuity Ensures optimized usage of licenses and contract ownership and execution
• br Ensures the team is self-sufficient and appropriately skilled through certifications and trainings on cloud and emerging technologies to support production load