Waitress

- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.

- To generally promote and ensure good inter-departmental relations.

- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.

- To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.

- To take time and get to know the guests, and to be committed to service excellence.

- To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.

- To take time and get to know the guests, and to be committed to service excellence.

- To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.

Key Deliverables and Responsibilities

Planning & Organizing:

- Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.

- Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.

Operations:

- Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.

- Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.

- Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.

- Ensures proper appearance (condition of uniforms) and grooming whilst on duty.

- Handles the guest greeting upon arrival and their seating through the hostess.

- Ensures that under no circumstances the entrance is left unattended.

- Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.

- Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).

- Reports cleanliness and maintenance issues to the immediate Supervisor.

- Handles guest complaints as per instructions or consults the immediate Supervisor.

- Does all mise-en place work according to the whole day service requirements.

- To report any equipment failures/problems to the Maintenance Department.

- To pass any maintenance requests to the Maintenance Department.

- To participate in any Training/Developments schemes as recommended by senior management.

- Attends all regular departmental briefings and contributes to an open communication within the assigned team.

- To treat guests and colleagues in a polite and courteous manner.

- To observe high standards of personal hygiene.

- To maintain clean and organized side stations at all times.

- To anticipate customers' needs.

- To be flexible in assisting around different areas of the hotel.

- Familiar with the company's internal policies and safety procedures

- Helps in other areas of the Hotel if the situation requires.