People Operations

Responsibilities include:
• Provide excellent levels of service across various colleague relations topics, both internally and externally (including onboarding and offboarding, colleague support queries, medical insurance and dependants requirements etc).
• Support and advocate implementation projects of best practice across wider teams, working closely with People Engagement Partners/Directors on project related assignments.
• Oversee and be the main point of contact (along with the rest of your market team), for the market's colleague journey, including workflows, taking ownership of required outcomes.
• Support and facilitate our colleague advisory case management function, transitioning to a smooth implementation of workflow, communications and release throughout the business.
• Facilitate and collaborate on Global Onboarding cohort sessions. Including supporting centralized onboarding and offboarding processes ensuring new colleagues receive respective contracts and information on time and to a high standard.
• Proactive troubleshooting of areas requiring improvement reviews or assessment.
• Ensure all colleagues are compliant with internal policies, including local employment law and tax regulations.
• Handle requests received from colleagues regarding policies and procedures by accessing various systems to obtain required information.
• Assist team in developing recommendations for process improvements, focusing on simplifying access and globalizing practices (where possible).
• Accurately document all colleague interactions, both internal and external using available Case Management tools.
• Develop and maintain positive working relationships with all colleagues and teams.
• Work closely with the wider People, Legal and Procurement teams to fulfil task needs.
• Be an owner of workflows, be of service to our colleagues and shoot to the moon and beyond to continuously improve our practices.