Senior Product Manager

• Collaborate with CX designers, vendors, data, brands management, frontliners, senior managers, engineers, data scientists, and user researchers to analyze patterns and trends.
• Identify core problems and solutions throughout the product
• Run focus groups and discovery calls with users to understand their perspective and begin to test their initial hypotheses
• Understand markets and competition in depth
• Coordinate day-to-day prioritization with the development team and stakeholders to push forward the most important features in the simplest version
• Drive product backlog, write user stories and conduct grooming sessions with your team
• Challenge the status quo of the current solutions and drive resolution through collaboration, influence, and innovation
• Define key business and product success metrics, tracking them, and improving upon them to form data-driven opinions
• Manage the roll-out and implementation, making sure that the developed technology has the impact desired
• Write release documentation and train cross functional teams on new product enablement
• Manage expectations of users and stakeholders, as well as communicating with your customers to guarantee that solutions are fit-for-purpose