F & B Guest Relations Executive

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Handles all reservations including taking the reservation by telephone or directly from guests, records the reservations thoroughly, keep the reservation book in good conditions, places the reserved cards and all other reservation concerned matters.
- Is responsible for the flowers, newspaper and magazines of the Outlet including the quality and delivery.
- Personally involves in her Outlet's promotions and marketing activities.
- Is aware of all promotions and activities of F&B and other Departments.
- Greets, asks for reservation, escorts and seats the guests by creating the first positive impression of the Outlet.
- Interacts with the guests when suitable and possible within her limits.
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
- To assist the Food and Beverage Director in any task outlined/detailed.
- To take time and get to know the guests, and to be committed to service excellence.
- To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction