Customer Success Manager

Responsibilitis:

• Demonstrate a history of success as a consultant, presales, technical account management, enterprise architect, or equivalent
• Deeply understand customer business and technology needs; become the face of IBM to the customer
• Serve as a trusted technical expert for the customer's cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings-Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Have handled difficult customers or situations and can demonstrate resolutions
• Willingness to take initiative and tackle things on your own
• Ability to navigate data and people to find answers
• Execute customer success plan to drive adoption postdeployment
Required Technical and Professional Expertise:
• Technical understanding and handson experience with Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation-Technical understanding of IBM Middleware Software / Cloud Services-Experience with enterprise software implementations
• Ability to show customers how to "use" the offerings to get to first productive use and proactive expansion
• Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
• Analytical mindset and problemsolving skills