Caterpillar Oil

Responsibilities:
• counselling dealers in developing increased human performance capability
• providing guidance on existing and potential customer service issues and improvement measures within one industry
• assisting dealers on forecast, sales/rental/used strategy planning and sales techniques
• supporting rollout of new products (e.g., products, parts, customer service agreements, other service products)
• analyzing and communicating marketplace and competitive activity to Caterpillar personnel and dealers
• analyzing product application, configuration and utilization that provide the best solution for a customer
• assisting dealers with business planning within one industry; helping to create and promote programs that increase sales while maximizing price realization
• and continuing to develop required proficiency level in the specified foundation competencies and skills.