Relationship Manager (Luxury Interiors)

Black & Grey HR is recruiting for a high-end interior design and architecture company in the UAE. Our client is looking to hire a Relationship Manager to develop marketing strategies for increasing sales andserve as a liaison with the companys clients and customers.

- Build relationships with key employees among customers
- Create plans to address clients business needs
- Advise clients on creating profitable processes

- Schedule regular meetings with customers to ensure they are satisfied

- Act as point of contact for complaints and escalate issues as appropriate

- Help sales team up-sell or cross-sell services and products

- Ensure both the company and clients adhere to contract terms

- Study competition to find new ways to retain customers

- Set sales and revenue targets and work diligently to meet them

- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs

Requirements

- Proven experience as a Client Relations Manager or Relationship Manager

- Proven track record of meeting and exceeding targets

- Experience working with an interior design company/studio

- Experience tracking relevant KPIs (e.g. customer satisfaction)

- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)

- A customer-oriented attitude

- Excellent communication and negotiation skills

- Naitive level fluency in English communication

Benefits

Attractive Salary + Commission + Benefits

- Proven experience as a Client Relations Manager or Relationship Manager - Proven track record of meeting and exceeding targets - Experience working with an interior design company/studio - Experience tracking relevant KPIs (e.g. customer satisfaction) - Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce) - A customer-oriented attitude - Excellent communication and negotiation skills - Naitive level fluency in English communication