Front Office Supervisor

Responsibilities:

Planning & Organizing:

- Is responsible for the Front Office team in the absence of the Assistant Front Office Manager during his/her day off or holidays.

- Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel.

- Responsible for the Front Office, Reception Agents, Bell Desk, Drivers, Airport Representatives.

- Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.

- Organize Front Office department related activities.

- Organize the daily briefing and together with the FOM the monthly department meeting

- Brief front-office staff on events, promotions etc.

- Aware about local requirements (follow up and responsible for DTCM reports and Police requirements).

- Aware of visa procedures of sponsored guests and follow up of incoming guest.

- Ensure the achievement of the highest occupancy in the complex at the best rate, as per hotel target.

- Prepare the daily sheet and organize a morning briefing with FO morning shift (handover to the shift leader eventual problems).

- In charge of planning of the FO department during the night.