F&B Hostess

responsibilities:

– Maintain complete knowledge of the dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range, dress code, restaurant reservation procedures, daily house count, arrivals, departures, VIP’s, sheduled in-house group activities, locations and times.

– Answer telephone within three (3) rings, using correct salutations and telephone etiquette.

– Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.

– Communicate reservation /cancellation changes to management as they arise throughout the shift.

– Monitor the preparation of own assignments, ensuring compliance to departmental standards.

– Ensure that all menu’s, check folders are cleaned and in sufficient quantity.

– Ensure that the hostess stand is cleaned and organized.

– Review the Reservation book, pre-assign designated tables and follow up on all special requests.

– Greet the guests at the entrance of the restaurant.

– Seat guest according to the floor plan.

– Present the open menu to the guest.

– Anticipate heavy business times and organize procedures accordingly to handle waiting ques.

– Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the shift.

– Maintain positive guest relations at all times.

– Be familiar with hotel services / activities to respond to guest inquiries accurately.

– Handle guest complaints following instant pacification procedures and insuring guest satisfaction.