Call Center Agent
Posted on :
31-05-2022
Employer Active
1 Vacancy
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Job Description
Responsibility:
- Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone
- Convert inbound enquiries into assessments or registrations.
- Generate customer interest in the services and products by communicating all special offers, promotions, new classes, new subjects and new branches to the customers.
- Make outbound calls to leads and requests from customers via email, WhatsApp, social media, website and telephone. Respond to all queries.
- Co-ordinate with the Front Desk of the branches to confirm which teachers can be booked for assessments. Plan the booking of lessons.
- Contact all leads and enquiries received, for the pre-opening of new branches.
- Meet and exceed all pre-defined targets and KPIs within the set timeframes.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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