Senior Application Engineer

responsibilities:

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DriveBuilding Management Systemsbrand in collaboration with sales managers

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Apply solutions and proof of concepts in coordination with system integrators, consultants and customers to fulfill the projects specification

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Drive training sessions in the region

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Participate in weekly and monthly MOS with sales & country managers to drive efficiency and support growth

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Pre-Sales support to Sales and After Sales Support for SI’s (trouble shooting), RMA (Report RMA) periodically by coordinating with factory/Customer Service.

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Adherence to NPI Test Plans & to Quarterly Training Calendar

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CCR 24Hrs Resolution> 90% & achieve 100% AOP achievement for Tech Support & Training Revenue

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Strategic project meetings, presentation of solutions to consultant, end users along with sales

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Provide Weekly/Monthly Reporting, participate in monthly MOS.