Account Manager_PPD/AD/AM/2705/3

Establish and maintain effective, friendly, and professional contact with appropriate executives and customer resources within assigned accounts

Responsible for proactively managing relationships with assigned clients, and providing the highest level of customer satisfaction for all aspects of service delivery

Maintain effective working relationships with Managed Services management and staff at all levels to ensure the availability of services and focus on meeting customer needs

Act as primary liaison between client staff and Operation Center Management and staff; managing escalations from clients Provide Pre-Sales support for new services and/or engagements.

Create, and manage detailed project plans for implementations / migrations.

Hold ongoing client meetings to maintain working relationship with customer s Account team to develop new opportunities and services

Identify, diagnose and communicate chronic issues with services and service delivery

Facilitate service delivery meetings (recurring and adhoc), in which recommendations and findings from engineering reviews are discussed.

Special Projects as assigned

Anticipates potential problems associated with client activity or service level trends.

Understand organizational resources, priorities, needs and policies and anticipate potential problems associated with client activity or service level trends.

The incumbent may be asked to perform other duties as apparent or assigned.

Email your CV to - [email protected] || Applicants need to send their updated cv, mentioning in the Subject line as - SUBJECT: Applied Position name - Job code (use the job code given in the JD) JOB CODE -PPD/AD/AM/2705/3

Establish and maintain effective, friendly, and professional contact with appropriate executives and customer resources within assigned accounts Responsible for proactively managing relationships with assigned clients, and providing the highest level of customer satisfaction for all aspects of service delivery Maintain effective working relationships with Managed Services management and staff at all levels to ensure the availability of services and focus on meeting customer needs Act as primary liaison between client staff and Operation Center Management and staff; managing escalations from clients Provide Pre-Sales support for new services and/or engagements. Create, and manage detailed project plans for implementations / migrations. Hold ongoing client meetings to maintain working relationship with customer s Account team to develop new opportunities and services Identify, diagnose and communicate chronic issues with services and service delivery Facilitate service delivery meetings (recurring and adhoc), in which recommendations and findings from engineering reviews are discussed. Special Projects as assigned Anticipates potential problems associated with client activity or service level trends. Understand organizational resources, priorities, needs and policies and anticipate potential problems associated with client activity or service level trends. The incumbent may be asked to perform other duties as apparent or assigned. Email your CV to - [email protected] || Applicants need to send their updated cv, mentioning in the Subject line as - SUBJECT: Applied Position name - Job code (use the job code given in the JD) JOB CODE - PPD/AD/AM/2705/3