Head Of Customer Experience Jobs in Dubai

Responsibilities: Serve as a key point of contact for Guests and efficiently respond to Guest enquiries Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others More...

Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests Maintain an up to date knowledge of the hotel and lo More...

Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction Oversee the housekeeping dep More...

Manages department’s controllable expenses to achieve or exceed budgeted goals. Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. Manages areas of operation to budget by reviewing operating statements, budge More...

Responsibilities: Developing and directing organizational strategy. Drafting organizational policies and philosophies. Overseeing day-to-day business activities. Conducting performance reviews. Preparing comprehensive budgets. Reporting on revenue and expenditure. Engaging wi More...

Responsibilities: Researching new markets and using the data to forecast sales, set performance goals, review strategies to increase revenue, and set operating budgets. Devising and implementing new business initiatives and sales strategies and monitoring their effectiveness. Ens More...

Responsibilities: Service mall rollout support – factor uploads in SAP, creation of customer and user accounts in mall Order tracking and expediting – monitor unbooked orders, trace and update orders till confirmation of delivery, post-delivery clarifications Track repa More...

Responsibilities: Candidate with Customer Service & logistics experience in FMCG companies + Finance background +Very good communication. Experience of using ERP software, preferably in JD Edwards. Logistics skills to handle shipments independently. FMCG background is mandato More...

Responsibilities: Ensure excellent delivery of SaaS products in alignment with client requirements. Assess customer requirements and propose technical solutions and guidance in collaboration with Sales, Account Management and Services teams at ITO Handover. Develop a deep understan More...

Responsibilities: Consistently recruiting excellent staff. Maintaining a smooth onboarding process. Training, counseling, and coaching our staff. Resolving conflicts through positive and professional mediation. Carrying out necessary administrative duties. Conducting performan More...

Responsibilities: Design, implement, and improve company quality standards. Analyze data in order to find areas for growth. Assist in the recruiting process. Training, motivating, coaching, and correcting employees to ensure that standards are met. Create reports to track progr More...

Responsibilities: Understanding product briefs and working with clients to fine-tune them. Taking charge of product development. Preparing budgets, allocating resources, and delegating tasks. Ensuring product development is on track and adjusting schedules as required. Working More...

Responsibilities: Plan, organize, and execute financial tasks and projects of the organization. Make estimates of funds required for the short and long-term financial objectives of the organization. Complete financial reports, lead the month-end closing process and conduct monthl More...

Strategically plan and manage logistics, warehouse, transportation and customer services Direct, optimize and coordinate full order cycle Liaise and negotiate with suppliers, manufacturers, retailers and consumers Keep track of quality, quantity, stock levels, delivery times, tra More...

Responsibilities: Lead the Technology Internal Audit function Technology risk assessment and planning Planning technology audit engagements including testing controls over information security, systems change management, system development and IT operations. Evaluate the design a More...

- Manage the daily activities of the department. - Plan and organize work, communicate goals, and schedule colleagues to ensure proper coverage. - Ensure all colleagues are properly trained and have the tools and equipment needed to effectively carry out their respective job duties. - More...

Managelargeamounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, vali More...

Responsibilities: Supervising day-to-day operations in the customer service department. Responding to customer service issues in a timely manner. Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with More...

Responsibilities: Maintaining positive client relationships and driving new acquisitions. Developing and implementing organizational goals, procedures, and policies. Consulting and cooperating with other executives, board members, and employees. Managing, monitoring, and reviewi More...

Responsibilities: Develop and manage client portfolios. Sustain business growth and profitability by maximizing value. Analyze customer data to improve customer experience. Hold product demonstrations for customers. Improve onboarding processes. Evaluate and improve tutorials More...