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Customer Care Representative
drjobs
Customer Care Repres....
drjobs Customer Care Representative

Customer Care Representative

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Customer Care Representative
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Job Description

Req ID : 1769491
To welcome the customers in a courteous manner and to answer phone efficiently and to
provide the necessary support in order to enhance customer comfort and satisfaction till
they are attended to by the relevant personnel.

Essential Roles and Responsibilities

Operational Roles and Responsibilities

Be part of the Telemarketing activities during campaigns.
Provide efficient and courteous handling of present customers or over the phone,
provide necessary information, service booking and guidance
Provide an efficient and courteous welcome to service customers by arranging to
seat them and keep them comfortable till they are attended to by the Service
Advisor
Call customers to get follow feedback on their visits to ATM.
Arrange for the customer to be attended to at a quick pace to reduce waiting time
and enhance customer satisfaction
Support the reception in managing the courtesy vehicles.
Ensure cleanliness and hygiene is maintained in the reception area and essential
housekeeping standards are adhered to represent an appropriate corporate image

Requirements

Job Requirements

Education/Certification and Continued Education

High school Certificate

Years of Experience

1- 2 years Relevant Experience

Knowledge and Skills

Customer Service skills / Certification is an advantage
Exposure to Multicultural environment
Well Groomed with pleasant personality
Excellent Communication skills

Company Industry

Department / Functional Area

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