Customer Experience Leader Jobs in UAE

Responsibilities: Tracking customer experiences across online and offline channels, devices, and touchpoints. Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. Aligning customer experience str More...

What you’ll do: We are seeking a highly analytical and customer-focused individual to join our team as a Customer Experience Analyst. In this role, you will be responsible for analyzing customer ratings and reviews, identifying areas for improvement, and implementing strateg More...

Heading the Customer Service department, including on-shore and off-shore teams. Developing and implementing yearly strategic plans to improve customer service operations, enhance customer and satisfaction, and meet business objectives. Recruiting, training, and managing a team of More...

Responsibilities Lead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints. Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives. Ut More...

Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs To frequently analyze and report on any unusual delay of payments that requires inve More...

Preference will be given to candidates who have a minimum of 2 years of experience working in a bank or an exchange house Excellent Communication skills & Ability to work under pressure Technical expert in computer applications To respond in a controlled and pleasant tone eve More...

Support the development customer journey maps and service blueprints for SHARE loyalty programme and collaboration with product managers, commercial managers, operations managers to elevate product and service design Participate in ideation of new projects to meet customer needs A More...

Oversee and manage overall customer experience section and its improvement initiatives . Ensure the sectional activities, related to experience design and enablement, customer care, happiness culture and measurement & reporting, are timely and effective. Ensure compliance of custo More...

Risk Management: Detect early signals of risks address them, and provide path to escalation Cross-Functional Coordination: Coordinate cross-functional processes that help meet complete resolution and satisfaction of customers: Relay customer feedback to the Product team and Bus More...

- Position: Customer Experience Manager - Candidate profiles: UAE National and Expatriates, Bachelor’s degree in Social Sciences, Education, Psychology, or related fields A minimum of 4 to 5 years of working in a customer engagement-related role – with some More...

Communicate with customers to ensure their issues are handled and resolved timely. Follow-up with customers on online and offline channels to track their experience. monitoring Internal customer’s activities, pain points collaboration for way to enhance and motivate. Identi More...

Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable ac More...

Roles & Responsibilities Build and maintain corporate relationships to position our brands favorably in the UAE market and other markets where GCS is present. Collaborate with marketing teams to develop and implement campaigns and promotions that enhance the customer experience. Driv More...

Responsibilities: Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. More...

Responsibilities: Ability to comprehend customer persona and journeys. Review existing customer strategy and journeys and suggest improvements to overall CX strategy and engagement. Evaluate and improve survey methodologies, tools, and processes to enhance the quality and effectiven More...

Develops sustainable strategies that support investment, provider and employer of choice. Ensure high level of technical expertise and services in the fields of Customer Care and continuous improvement Ensure that the department is strictly following the Continuous Improvement met More...

Customer Experience Strategy: Develop and execute the customer experience improvement strategy aligned with the organization's goals, ensuring a consistent and seamless experience across all touchpoints. Data Analysis: Utilize customer feedback, survey responses, and other rele More...

1. Customer Experience Strategy: Develop and execute the customer experience improvement strategy aligned with the organization's goals, ensuring a consistent and seamless experience across all touchpoints. 2. Data Analysis: Utilize customer feedback, survey responses, and oth More...

Develop or enhance customer journeys based on new trends/addressing key current gaps. Implement strategic projects that will elevate the customer experience across the portfolio. Coordinate and align with CXOs and dedicated CX specialist across the portfolio on key priorities and More...

Develops sustainable strategies that support investment, provider and employer of choice. Ensure high level of technical expertise and services in the fields of Customer Care and continuous improvement. Ensure that the department is strictly following the Continuous Improvement me More...