Contact Center Manager Jobs in UAE

SUMMARY OF FUNCTIONS: The Contact Center Agent plays a vital role in providing exceptional customer service and support to prospective students current students alumni and other stakeholders. This position involves handling incoming inquiries resolving issues and providing accurate and timely inform...

Role Overview The Workforce Management (WFM) Analyst is responsible for forecasting scheduling capacity planning and workforce optimization to ensure Service Level Agreements (SLAs) operational efficiency and cost targets are achieved across all Lines of Business (LOBs) channels and sites. This role...

EOE/AA/Disabled/VeteransA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.What will I be doingAs Guest Service Agent you will serve on the Front Office Team to provide servic...

DescriptionRole : Contact Center Solutions Senior Technical Analyst (Outsource)Location : Abu Dhabi Role Purpose:This role covers an IT team leader position to support the digital channels: Contact Center IVR Genie Dialer Chatbanking Data Voice Recording ITM Digital Connect Video Recording WFM SMS b...

DescriptionAbout GluCare:GluCare Integrated Diabetes Center is a pioneering healthcare facility dedicated to redefining diabetes management through cutting-edge technology AI-driven care and a patient-centric approach.Job Summary:The Pharmacist at Glucare Integrated Diabetes Center will play a vital...

We are looking for Service Center Manager for one of the market leaders in kitchen appliances across the UAE. The Service Center Manager will be responsible for overseeing all aspects of the aftersales function including customer service technical operations spare parts and AMC growth. This role is...

The Quality Analyst will be responsible for auditing and evaluating the "Elite Customer Service" teams interactions. Your goal is to ensure that every phone call and digital interaction meets our high standards of professionalism accuracy and empathy. You will turn data into actionable insights to h...

Super Bytes is seeking a highly motivated and experienced Call Center Manager to join our growing team in Dubai United Arab Emirates. This is a full-time position offering a competitive salary ranging from 4000 AED to 6000 AED. As Call Center Manager you will be responsible for overseeing the daily...

Department: Customer Operations Division: Commercial Reports To: Manager WFM and RTM Job Purpose The Analyst Real-Time Management monitors and manages live contact center operations to ensure service level targets are achieved across all lines of business (LOBs) sites and languages. The role ensure...

Job Summary (List Format) NOC & Call Center Manager - Lead and manage both 24 7 Network Operations Center (NOC) and customer-facing Call Center operations. - Ensure continuous IT service uptime and high-quality end-user support. - Oversee infrastructure network and cloud monitoring as well as...

About ClearGridClearGrid is on a mission to revolutionize the debt resolution industry. Were using AI automation and real-time data to completely rethink how debt collection works unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections starting fro...

JOB PURPOSE:Responsible for handling a team of CSRs providing 24/7 customer support to the existing customers/ new prospects Monitor adherence to SLA display right standards of customer satisfaction practices by staying focused on productivity of CSRs through customer service and up selling. Strong...

JOB PURPOSE:Responsible for handling a team of CSRs providing 24/7 customer support to the existing customers/ new prospects Monitor adherence to SLA display right standards of customer satisfaction practices by staying focused on productivity of CSRs through customer service and up selling. Strong...

To assist in managing daytoday operations of all direct banking channels activities and assist in design of new processes and features within the channels Qualifications : Specific Job Accountability Draft business requirements and change requests Design new processes and features within the chann...

Job Title - Center Manager About the RoleWe are seeking an experienced and results-oriented Center Manager to oversee the day-to-day operations performance and growth of a healthcare center. This role is responsible for ensuring high-quality patient services operational efficiency regulatory compli...

We are looking for a Call Center Manager to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance ensure KPIs are met and maintain a high standard of customer interaction and satisfaction.The id...

Job Title Section Manager Regional Customer Contact CenterDepartmentCustomer Excellence (CQ)FunctionSection Manager RCCCLegal EntityNMEFLocationDubai UAELevelEVP - 7Direct Manager DGM - Customer QualityManagers Manager DGM - Customer QualityFunctional Reporting GM Customer ExcellenceMission & Mai...

Job PurposeOversees the support function of the Centre by providing an efficient professional and effective administrative service to the clinicians and patients. Creates a high standard of performance through job function including administration reception and customer care complies with DHCC/DHA r...

DescriptionLocation: Grove Mall Al Barsha 2 Dubai UAEJob Overview:GluCare is seeking a proactive and motivated Contact Center Intern to support our patient services team for a 1-month internship. The intern will assist with managing incoming calls coordinating appointments and maintaining accurate r...