Call Center Agent Jobs in UAE

Responsibilities: Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. More...

Responsibilities: 1. Handle inbound and outbound customer calls in a professional and courteous manner. 2. Provide information about products or services to customers. 3. Resolve customer complaints and issues in a timely and efficient manner. 4. Maintain accurate records of customer More...

Answering incoming customer calls and responding to customer inquiries Troubleshooting customer issues and providing technical support Providing excellent customer service and maintaining a positive customer experience Documenting customer interactions and updating customer reco More...

Inbound Calls Handling: Receive incoming calls from patients seeking medical and dental appointments. Provide information about available services, appointment availability, and clinic policies. Assist patients in scheduling appointments based on their needs and preferences. Address i More...

About the job Job Title: Trainer Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their b More...

Responsibilities: Greet clients and visitors with a positive, helpful attitude. Assisting clients in finding their way around the office. Announcing clients as necessary. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintainin More...

Must Haves Minimum of 2 years of outbound call center or telemarketing experience. Proven track record of successfully meeting sales quotas, preferably over the phone. Ability to work independently with minimal supervision. Demonstrated commitment to longevity in the position M More...

Responsibilities: Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. Preparing procedures and policies regarding sales techniques and appropriate agent conduct. Scheduling and conducting training sessions on More...

Maintaining records on installation, repair, and equipment replacements. Identifying telecommunication needs. Researching developments in telecommunication technology. Consulting vendors and sales departments on new products and upgrades. Developing telecommunication policies.

Responsibilities: Memorizing the prices and features of each offer. Confirming customers' language preferences as you assist them. Addressing queries, complaints, and recommendations furnished by customers. Redirecting customers to the pertinent department, if needed. Defer More...

Responsibilities: Hiring, training, coaching, and leading call center representatives as they provide support for customers. Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fie More...

Roles & Responsibilities Receive in-bound calls from customers through voice, email while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc. Handle customer complaints to the satisfaction of the customer within the defined auth More...

Education: Bachelor’s degree or above. Also, Completion of customer service training programs or relevant certifications may be beneficial. Operations Warmly welcoming customers and visitors . Understanding the company’s operations and be able to assist clients by p More...

Job Description a) Receives and responds to customers and guides them for the process to be followed. b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. c) Fil More...

Responsibilities: Perform regular quality assessments on all incoming materials from vendors and outgoing products for shipping. Reject all products and materials that fail to meet quality expectations. Read blueprints, plans, and specifications to understand the requirements of More...

We are urgently hiring " Team Leader - Call Center(Female preferred) " with below mentioned details: Experience : Atleast 6 months 1 year experience as a Team Leader in call center, Telesales background. Languages : Proficient English and Arabic(Both mandatory) Job Location : Abu Dhab More...

Full job description Job Description: Work closely with the team, motivating and coaching them Hosting 1-2-1’s and team meetings Keeping up to date with business development and new product lines Manage day-to-day line activities, prioritize and make risk/impact assessments within ex More...

Assist the Helpdesk Team Leader to monitor service standards and functionality of the OSP systems throughout the event Fast and accurate keyboard typing skills. Excellent customer and call handling skills. Good data entry skills. Strong communication and interpersonal skills at More...

A call center agent is a person who handles incoming or outgoing customer calls for an organization. A call center agent might handle account inquiries, customer complaints or support issues. An agent who manages both incoming and outgoing customer calls is also referred to as a blend More...

Responsibilities: Hiring, training, coaching, and leading call center representatives as they provide support for customers. Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fie More...