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Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy and providing an excellent standard of customer service To answer all incoming reservation enquiries by telephone fax or email in a timely manner to the agreed departmental standard...

Key Responsibilities:Represent the Sofitel brand in the hotel lobby providing a warm consistent and genuine welcome to all guests and visitors.Act as a storyteller sharing unique elements of the Sofitel experience and offering cultural and historical insights about the destination.Maintain smooth da...

The RoleUnder the guidance and supervision of the Front Desk Manager and / or the Night Manager and within the limits of the established Accor & OSM (Operational Standards Manual) his/her responsibilities are to provide efficient personalized courteous and punctual service and to practice up-selling...

Job Title - Head of Customer Services (Fin Tech) About the Role We are seeking an experienced and customer-focused leader to head the Customer Service division for a fast-growing FinTech organisation. The Head of Customer Service will be responsible for developing and executing customer experience s...

Reservation Management: Handle guest reservations through various channels including phone email and online platforms ensuring accuracy and adherence to policies.Communication Hub: Serve as a central point of contact for guest inquiries providing information on room availability rates and hotel serv...

To provide a courteous professional efficient and flexible service at all times following Rixos Standards of Performance.To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.To carry out any...

Reservations OfficerYou are the beginning of an exceptional guest experience. As a Reservations Officer you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!What you will be doing: Consistently offer exceptional friendly and engaging serviceEnsure th...

The RoleTo supervise & manage Reservations operations and coordinates its activities with the other departments.To ensure a continuously high quality of reservations delivery to the clients and to manage and motivate the reservation team.To record and process all reservation inquiries made by phone...

Oversee and manage the daytoday operations of the hotels reservations department ensuring smooth and efficient processes.Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls minimizing loss of calls and ensuring a high level of conversion int...

DescriptionPOSITION SUMMARYOversee accuracy of room blocks reservations and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests changes and cancellations received by phone fax or mail. Iden...

We are seeking a dynamic and customer-focused Assistant Reservation Manager to join our team in Dubai United Arab Emirates. As an integral part of our hospitality organization you will play a crucial role in ensuring smooth reservation operations and delivering exceptional guest experiences.Assist i...

As Reservations Officer you will directly support the Reservations Supervisor in driving the performance of the reservations team on property. You will ensure that all SOPs are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of a...