Spa Therapist - Marriott International Inc

JOB SUMMARY

Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs wraps and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g. allergies high blood pressure and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation treatment room and/or drapes. Frequently check with guest to promote comfort safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean maintain and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift dispose of trash and dirty linens and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.

Report accidents injuries and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand sit or walk for an extended period of time; grasp turn and manipulate objects of varying size and weight. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and handeye coordination. Perform other reasonable job duties as requested by Supervisors.

SCOPE / BUSINESS CONTEXT

• A FullTime position based at Al Maha Desert Resort and Spa The Luxury Collection.
• Number of Direct Reports 0
• Titles of Direct Reports 0

CANDIDATE PROFILE

Experience:

• Minimum 2 years of experience in spa & hospitality industry

Skills and Knowledge

• Good oral and written communication skills in English
• Excellent hospitality skills
• Passion to work with people.
• Able to get on well with people from many different backgrounds.
• Able to work under pressure at times.
• Ability to be versatile Must be able to work as scheduled and flexible hours as shift extending may exist at end of shift based on business demands. Department and individual roster will depend on business volume and customer segments in the hotel. Must be flexible with shift schedule at all times.
• Well presented.
• Clear speech
• Good general health
• Energetic
• Selfmotivated able to work on their own.

Education or Certification

• Min. 21 years of age
• Minimum HSLC
• To have worked as therapist before. Preferably in a recognized Spa.
• Certified Massage therapist

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results guest satisfaction human capital index and market share.

Essential Functions

Provide Spa Services

• Monitor and stick to time schedule to stay on schedule throughout the day.
• Escort guests to and from treatment rooms.
• Assess guest needs and inquire about contraindications (e.g. allergies high blood pressure pregnancy) before beginning service.
• Check with guest to promote continued comfort throughout service (e.g. comfortable temperature amount of pressure).
• Provide massage services to guests using props (e.g. rain sticks hot stones) and/or products (e.g. oils gels lotions).
• Provide body treatments to guests using body scrubs wraps and/or hydrotherapy.
• Offer guests amenities such as water juice or heated neck pillows.
• Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date where applicable.
• Keep current with techniques and modalities related to field of work.
• Maintain current skills and licensure in service area as per regional requirements.
• Arrange workstation treatment room and/or drapes to promote guest comfort and safety.
• Check computer or reservation center for updates and changes to schedule regularly throughout the day.
• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
• Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists leading up to and including stopping a treatment or service and informing supervisor/manager.
• Assist to maintain and develop client database.
• Assist to maintain guest history files on all existing guests and create files for new guests.
• Review all upcoming appointments and treatments.
• Demonstrate knowledge of current trends in spa industry.
• Maintain basic Spa knowledge of the following: Spa operating hours spa menu location pricing fees and charges for all spa services that the massage therapist performs and checkin and checkout procedures.
• Maintain knowledge of retail brands services and special promotions available in the Spa.
• Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
• Promote and sell spa services including retail offerings related to the Spa.
• To assist in manning the lobby Spa promotional desk and Recreation desk when available
• Follow Saray Spa treatment standards and ensure consistency at all times
• Assist in maintaining supplies and equipment inventories within budget.
• Assist in maintaining cleanliness of spa and related areas and equipment.
• To be trained and assist in spa booking process including Spa Soft and Micros
• Provide assistance to the Receptionist whenever available or not booked for a treatment. To assist in manning the Reception area by receiving calls as well as incoming guests when free
• Assist in marketing and selling the spa at the pool deck lobby desk and Executive Lounge as required
• As the hotel operates 24 hours 7 days a week any reasonable requests by your managers must be honored including schedule changes.

Maintain Spa Environment

• Set up workstation and/or treatment room with necessary products equipment and supplies.
• Clean maintain and sterilize tools (e.g. hot stones etc.) and equipment (e.g. steamers etc.).
• Maintain cleanliness of workstation and/or treatment room throughout shift.
• Secure supplies and equipment at the end of each shift.
• Dispose of trash and dirty linens in the proper area.
• Evaluate equipment to assess proper functioning and report deficiencies.
• Help promote teamwork.

From legendary palaces and remote retreats to timeless modern classics each luxury hotel and resort is a unique and cherished expression of its locale a portal to the destinations cultural charms and treasures. If you are someone with an appreciation for evocative storytelling a keen interest and passion for this destinations heritage and a desire to deliver genuine personalized and anticipatory hospitality then we invite you on our journey. In joining The Luxury Collection you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.