Services Team leader Resource Management

Are you passionate about leading field service operations and resource planning

Would you like toensurethe right people skills andlogisticsare in place for flawless service delivery

Join our team

Baker Hughes is a global energy technology companyoperatingin more than 120 countries. For over a century we have delivered innovative reliable and sustainable solutions. Our Field Services and Maintenance teams play a key role in ensuring customers equipment ismaintained repaired and refurbished safely and efficiently enablinglongtermoperational success.

Partner with the best

As aServices Team Leader Resource Management(UAE)you willreport directly to the Global Field Service Manager. In doingsoyouwillbe responsible formanaging all resources andlogisticsto perform service and maintenance activities at customer sites. You will oversee deployment planning skill alignmentlongrangeforecasting and ensure resource readiness to support business commitments. This role plays a critical part in service delivery customer satisfaction and operational excellence.

The primary responsibility of the ResourceTeamLeaderfocuses on developing competitive strategies to effectively hireretain develop train & assign skilled Field Service Engineers based on customer requirements all within our Industrial Energy Technology services business (IET).

Strategically the role requires a proactive & a solid planning approach focused on analyzing the regions Demand understanding customer needs developing the teams capabilities managing business conflicts resolving personal issues building a strong Health & Safety culture to deliver the best-in-class Field service execution

As a Services Team Leader Resource Management you willbe responsible for:

• Leading field resource deployment planning and execution to meet customer and businessobjectives.

• Attending weekly daily and Monthly review calls with the extended team (Planners Service Mangers Outage excellence etc.) to support outage planning ensure thetimelyfulfilment of resources on the required work scopes andestablisha 1-year plan for his/her team.

• Interfacingwithcustomer service managers to support issue escalation and service coordination.

• Developing longrange forecasts for regional resource needsand contributing to longerterm plans for the broader operational unit.

• Oversee daily operations ensuring efficiency productivityHSEand quality standards are consistently met.

• Ensure compliance with safety quality and regulatory requirements in all operational activities. Building a strong Health and Safety culture in line with company policies and standards.

• Creating and executing shortand longterm resource plans based on forecasts and business commitments including staffing skills planning and training development.

• Ensuring the right skills and necessary knowledge for the regional resource pool ismaintained to support industry standards and customer requests.

• Collaborating with immigration & execution teams to ensure successful site mobilizationslogisticssupportandtimelyfulfilment of customer needs (Visas gate pass readiness site training etc.).

• Assigning training programs to meet regional demand and developing the teams technical capabilities (Multiskilling). Build mentor and lead high-performing teams by promoting accountability innovation and professional development.

• Coordinating andfacilitatingcareer path planning and progression of His/her Field Service Engineers

• Coordinate with the tooling deployment team and manage field service engineers equipment that requires calibration.

• Implementing standardized project processes and ensuring departmental alignment with updated procedures.

• Partner with Engineering HR and other departments to ensure cross-functional alignment and operational support.

• Liaising with Human Resources for issues concerning retention of employees contract renewals exit evaluation career opportunities developmentplansand other HR related matters.

• Suggesting operational improvements in products processes and procedures.

• Coordinating andfacilitatingcareer path planning and progression of His/her Field Service Engineers

• Driving data integrity of the companys IT tools (Salesforce databaseERPsytemsWorkdayetc.)

Fuel your passion

To be successful in this role you will:

• Preferably hold aBachelorsdegree from an accredited institution (OR a high school diploma/GED with at least 4 years of experience in Services).

• 3 years ofexperience in managing resources in a service industry preferably Field Service.

• Strong background in leadership operations and strategy doing Operations & Resource Management.

• Comprehensive understanding ofservice onsite operationsmanagement principles fulfilmentprocessand resource optimization

• Develop implement andmonitorkey performance indicators (KPIs) to maximizeutilizationand assigned hours to achieve /exceed the annual planned target

• Excellent communication and interpersonal skills for effective collaboration with internal / external stakeholders & cross-functional teams.

• Exceptional leadership and people management skills with a proven ability to inspire motivate and develop teams

• Possessgoodinterpersonal and leadership abilities.

• Building a strong partnership with other regionsUKhead office trainingacademyand regional resource managers toleveragecross regionutilization lessons learnt and assignment opportunities for His/her team members.

• Ability to manage multiple priorities in a fast-paced dynamic environment

• Ability to make sound decisions under pressure and drive results through others

• Excellentproblem-solving and analytical skills; able toidentifyissues assess risks and implement practical solutions.

• Familiarity with motorsgenerators& turbinesis preferred but not critical.

• Oil & Gas and Power/energy industry experience preferredbut not critical.

Work in a way that works for you

We understand that people work best indifferent ways. In this role we can offer flexible working patterns such as:

• Flexible workinghours;allowing you to adjust your schedule to work when you are most productive and balance personal commitments.

• Home based - Remote working.

Working with us

Our people are at the heart of everything we do. We believe we are stronger when everyone is supported engaged and empowered to bring their authenticselvesto work.We invest in the wellbeing growth and development of our teams ensuring every individualhas the opportunity tothrive.

Working for you

For more than a century our innovations have shaped the future of energy and manufacturing. To continue pushing boundaries we reward those who embrace change and drive progress. When you join us you can expect:

• Contemporaryworklifebalance policies and wellbeing programs

• Comprehensive private medical care options

• Life insurance and disability coverage

• Tailored financial programs

• Additionalelective or voluntary benefits