أدخل المسمى الوظيفي أو الكلمة الرئيسية
Service Project Manager
موقع الوظيفة:
الراتب شهرياً:
تم النشر:
1 يوليو 2026 (نُشرت منذ أكثر من 30 يومًا)
تم النشر:
آخر موعد للتقديم:
28 سبتمبر 2026
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
عدد الوظائف الشاغرة:
ملخص الوظيفة
Service Project Manager
Client Relationship & Stakeholder Management
- Primary Point of Contact: Act as the main interface for the client proactively communicating with stakeholders on all issues arising during service delivery.
- Requirement Alignment: Actively respond to clarify and manage client requirements taking full ownership of communication and feedback loops.
- Change Negotiation: Coordinate and negotiate live environment changes with the client ensuring perfect synchronization regarding change details scope of impact and planned change windows.
Incident & ITIL Process Management
- Process Governance: Establish enforce and maintain management systems for Incident Problem Configuration Change Release and SLA-related processes.
- Major Incident Leadership: Lead the technical service team during major incidents driving rapid fault diagnosis and recovery by effectively coordinating internal and external resources.
- Crisis Communication: Maintain continuous communication with the client during incidents providing real-time progress updates and producing comprehensive post-incident reports.
Reporting Documentation & Quality Assurance
- Operational Reporting: Oversee the compilation of monthly operations reports (summarizing activities alert statuses etc.) and personally produce the annual service summary report covering platform health risks and optimization recommendations.
- Quality Delivery: Establish standards and benchmarks for service delivery quality management periodically evaluating performance to propose continuous optimization strategies.
- Knowledge Management: Responsible for collecting organizing and archiving operations documentation ensuring operations manuals are regularly updated to reflect the live on-site environment.
Project Transition & Risk Management
- Transition-to-Operations: Guide projects seamlessly from the delivery phase into active operations communicating environmental parameters to the client and driving the transition process.
- Risk Mitigation: Conduct proactive risk prevention and manage escalation pathways for post-sales operations.
