Service Advisor

We are currently looking for technically competent & performance driven Service Advisors to work with Al Futtaim Aftersales Automall Division in Dubai. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.

As part of our Service team, your key responsibilities are as follows:
• Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
• Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
• Qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty
• Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
• Provide estimates of simple repairs to customer and negotiate repair charges (and service charges, if required)
• Achieved monthly financial targets set for Labour Hours, Parts and other sales.
• Manage and monitor Work in progress to ensure timely delivery of the vehicle to customer.
• Ensure customer is reminded about the next service due.