Senior Manager - Digital Field Marketing - Marriott International Inc

The Senior Manager DigitalField Marketing Leads a defined sub market within a market.They will also have a team to manageof Digital Managers and Specialists that directlyreport into this role and is ultimately responsible for the digital performance for a defined area and for participating hotels serviced by the leader and team. This position assists their Director with the successful planning for comprehensive digital programs to service hotels across and within their designated area. This role leads the effort in ensuring high quality service and employee satisfaction in the field marketing group analyzes program performance results and makes recommendations for program enhancements.

The Senior Manager will Support the Director with the Destination Marketing framework relevantto the area and for participating hotels working in close partnership with the Area Director of Marketing Digital & Loyalty.

The role will also focus on driving marketshare and pull through the digital goals for the defined area.

• 3 yearsexperience in an agency or client servicesposition is requiredor equivalent experience
• 1 yearsexperience in leadingproject teams and implementing digitalstrategies or equivalent experience
• BS/BA degreein marketing or related field or equivalent certification from highereducation
• Demonstrated abilityto deliver resultsunder challenging conditions particularly when faced with complexity and ambiguity.

Oversees the execution and coordination of the digitalfield marketing programand services. This includes:

• Manage a set of hotels and a sub market.
• Manage a team settingand tracking team goals and creating opportunities for growth.
• Oversees the successful launchexecution and coordination of the program with both managedand franchise stakeholders for there defined portfolio. Tasks for all new and renewing hotels include:
  • Develops and maintains program contractual agreements working with regional leadership in HR and Finance to get new contracts approved.
  • Ensures timelyexecution of client agreements 30daysprior to start date.
  • Develops and oversees clientonboarding process.
  • Works with Digital Managersto assist in defining programgoals/objectives and trackhotel performance.
  • Ensures clientparticipation and retention goals are met across the team.
  • Supports directsin answering complexquestions from clientsand/or stakeholders.

• Manages a small team as definedby Area program and needs.
• Monitors the work of direct reportsto ensure it is completed on time and meets expectations.
• Facilitates hiringactivities and new associate onboarding/training as needed.
• Conducts directreport 1:1s annual performance reviewsand other HR functions.
• Identify opportunities for growth and project leadership for direct reports.
• Represents team in resolvingsituations.

• Identifies and builds new cross functional partnerships and relationships within global continent and area teams (Continent Digital MDS Performance Marketing Brand Loyalty RevenueSales & Distribution Finance and HR) Builds mutuallybeneficial relationships to advance scalable solutions for hotels.

• Serves as primary digitalpoint of contactfor hotel and area leaders.
• Maintains relationships and defines workingroles with partnerMarriott teams as projects evolve.

• Ensure accuratetime tracking and regularly reviewsand refines processes and quality of workstandards to ensureall projects continueto support overarching Marriott Digital strategies goals and SLAs.
• Ensures monthly& quarterly reportingare delivered on time.
• Provides input for QuarterlyBusiness Reviews (QBRs).

• Contributes and informs teamson digital developments through client newsletter and/or client educational webinars.
• Oversees billingand invoicing partnerswith Business Supportteam as needed.
• Continual education and selfgrowth throughreading industry blogs social mediawhite papers cases studies researchbriefs etc.
• Attends relevantindustry conferences trainingand seminars as appropriate.
• Performs other reasonable dutiessuch as specialprojects as assignedby Manager.
• Presents ideasexpectations and information in a conciseorganized manner.
• Uses problemsolving methodology for decision makingand follow up.
• Maintains positiveworking relations with direct reportsdepartment managers and external teams.
• Manages time effectively and conducts activities in an organizedmanner.
• Informs updatesand provides information to supervisors coworkers and subordinates by telephone in written form email or in personin a timely manner.
• Manages and implements work and projectsas assigned.

• Interviews and hires employees.
• Promotes the fair and equitable treatmentof employees.
• Facilitates regularongoing communication in department (e.g.staff meetings).
• Fosters employeecommitment to providingexcellent service participates in daily standupmeetings and modelsdesired service behaviors in all interactions with customer and employees.
• Incorporates customersatisfaction as a component of staff/operations meetingswith an emphasison generating innovative ways to continually improve results.
• Sets goalsand expectations for direct reportsusing the performance review process and holds staff accountable for performance goals.
• Solicits employee feedback.
• Utilizes an open door policy and reviews employeesatisfaction results to identify and address employeeproblems or concerns.
• Promotes adherenceto policies consistently follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annualperformance appraisal with direct reportsaccording to StandardOperating Procedures.
• Champions changeensures brand and regional businessinitiatives are implemented and communicates followup actions to team as necessary.
• Identifies talentsof direct reportsand their teams and assistswith their growth and development plans.

The Senior Manager DigitalField Marketing Leads a defined sub market within a market.They will also have a team to manageof Digital Managers and Specialists that directlyreport into this role and is ultimately responsible for the digital performance for a defined area and for participating hotels serviced by the leader and team. This position assists their Director with the successful planning for comprehensive digital programs to service hotels across and within their designated area. This role leads the effort in ensuring high quality service and employee satisfaction in the field marketing group analyzes program performance results and makes recommendations for program enhancements.

The Senior Manager will Support the Director with the Destination Marketing framework relevantto the area and for participating hotels working in close partnership with the Area Director of Marketing Digital & Loyalty.

The role will also focus on driving marketshare and pull through the digital goals for the defined area.

• 3 yearsexperience in an agency or client servicesposition is requiredor equivalent experience
• 1 yearsexperience in leadingproject teams and implementing digitalstrategies or equivalent experience
• BS/BA degreein marketing or related field or equivalent certification from highereducation
• Demonstrated abilityto deliver resultsunder challenging conditions particularly when faced with complexity and ambiguity.

Oversees the execution and coordination of the digitalfield marketing programand services. This includes:

• Manage a set of hotels and a sub market.
• Manage a team settingand tracking team goals and creating opportunities for growth.
• Oversees the successful launchexecution and coordination of the program with both managedand franchise stakeholders for there defined portfolio. Tasks for all new and renewing hotels include:
  • Develops and maintains program contractual agreements working with regional leadership in HR and Finance to get new contracts approved.
  • Ensures timelyexecution of client agreements 30daysprior to start date.
  • Develops and oversees clientonboarding process.
  • Works with Digital Managersto assist in defining programgoals/objectives and trackhotel performance.
  • Ensures clientparticipation and retention goals are met across the team.
  • Supports directsin answering complexquestions from clientsand/or stakeholders.

• Manages a small team as definedby Area program and needs.
• Monitors the work of direct reportsto ensure it is completed on time and meets expectations.
• Facilitates hiringactivities and new associate onboarding/training as needed.
• Conducts directreport 1:1s annual performance reviewsand other HR functions.
• Identify opportunities for growth and project leadership for direct reports.
• Represents team in resolvingsituations.

• Identifies and builds new cross functional partnerships and relationships within global continent and area teams (Continent Digital MDS Performance Marketing Brand Loyalty RevenueSales & Distribution Finance and HR) Builds mutuallybeneficial relationships to advance scalable solutions for hotels.

• Serves as primary digitalpoint of contactfor hotel and area leaders.
• Maintains relationships and defines workingroles with partnerMarriott teams as projects evolve.

• Ensure accuratetime tracking and regularly reviewsand refines processes and quality of workstandards to ensureall projects continueto support overarching Marriott Digital strategies goals and SLAs.
• Ensures monthly& quarterly reportingare delivered on time.
• Provides input for QuarterlyBusiness Reviews (QBRs).

• Contributes and informs teamson digital developments through client newsletter and/or client educational webinars.
• Oversees billingand invoicing partnerswith Business Supportteam as needed.
• Continual education and selfgrowth throughreading industry blogs social mediawhite papers cases studies researchbriefs etc.
• Attends relevantindustry conferences trainingand seminars as appropriate.
• Performs other reasonable dutiessuch as specialprojects as assignedby Manager.
• Presents ideasexpectations and information in a conciseorganized manner.
• Uses problemsolving methodology for decision makingand follow up.
• Maintains positiveworking relations with direct reportsdepartment managers and external teams.
• Manages time effectively and conducts activities in an organizedmanner.
• Informs updatesand provides information to supervisors coworkers and subordinates by telephone in written form email or in personin a timely manner.
• Manages and implements work and projectsas assigned.

• Interviews and hires employees.
• Promotes the fair and equitable treatmentof employees.
• Facilitates regularongoing communication in department (e.g.staff meetings).
• Fosters employeecommitment to providingexcellent service participates in daily standupmeetings and modelsdesired service behaviors in all interactions with customer and employees.
• Incorporates customersatisfaction as a component of staff/operations meetingswith an emphasison generating innovative ways to continually improve results.
• Sets goalsand expectations for direct reportsusing the performance review process and holds staff accountable for performance goals.
• Solicits employee feedback.
• Utilizes an open door policy and reviews employeesatisfaction results to identify and address employeeproblems or concerns.
• Promotes adherenceto policies consistently follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annualperformance appraisal with direct reportsaccording to StandardOperating Procedures.
• Champions changeensures brand and regional businessinitiatives are implemented and communicates followup actions to team as necessary.
• Identifies talentsof direct reportsand their teams and assistswith their growth and development plans.